faq


BEFORE YOU BUY


Where can I test ride a HEPHA e-bike?

Affected by the epidemic, the test ride stopped.


ABOUT BUYING A HEPHA


Where can I buy HEPHA e-bike?

You can choose to purchase through HEPHA’s eBay shop or BikeExchange shop.

Click to enter the shop:

HEPHA eBay shop
HEPHA BikeExchange shop

 


ABOUT SERVICE


How long is the HEPHA liability and/or warranty period?

The statutory liability for material defects applies to the entire e-bike for two years. Excluded from this are wear and tear parts. You can get more information about the wear and tear parts in your HEPHA USER MANUAL. Also, you can download HEPHA USER MANUAL.The first owner gets five years manufacturer’s warranty on the frame starting on the purchase day.

I have a claim. What is the procedure?

You can choose to contact us through the e-bike store where you purchased your HEPHA, or fill form and contact us directly.

What do I need to do for fast processing?

For fast processing, we always require a copy of the sales receipt and the e-bike’s documents.

What if I ask another dealer for help with a warranty claim?

If you should choose to claim your HEPHA with a dealer other than HEPHA, additional costs may occur. We do not cover these costs. Therefore, we strongly recommend settling any issues with HEPHA.

Can I do maintenance on the e-bike myself?

Disassembly and opening of electronic components may only be done by HEPHA or the only authorized HEPHA dealer. Any form of warranty and liability will lapse if you deviate from this. Of course, you can perform the regular mechanical maintenance work yourself, following the instructions in the HEPHA USER MANUAL.


ABOUT PRODUCT


How fast can I ride an e-bike?

The electric assistance switches off automatically at a top speed of 25 km / h. This is a legal requirement.

How far will my HEPHA e-bike go on a single charge?

The actual distance you can ride on a single charge will vary according to several factors, including the size of the battery, your weight, how much or how hard you pedal, how hilly it is, headwind/tailwind, air temperature, etc. As standard, HEPHA uses a battery that could support riding up to 100 km on one charge.

How to use the battery correctly?

The battery must never be exposed to extreme temperatures. In the event of extreme temperature fluctuations, we recommend charging the battery at room temperature. Please note that it is not advisable not to charge the battery for a long time.
If you do not use your e-bike for a long time (more than a month), we recommend charging the battery every two weeks. You should also know that the range can be reduced at extremely low temperatures.